Refund policy

Last updated: August 5, 2026

We want you to understand what can be returned, how to request a return, and what happens after we receive it.

30-day return window

You may request a return within 30 days of delivery. To be eligible, the item must be unused, in the same condition in which you received it, and in its original packaging. A receipt or other proof of purchase is required.

Please contact us for authorization before sending any item back. Returns sent without prior authorization may not be accepted.

Items that cannot be returned

Customized or made-to-order products
Gift cards
Downloadable software products
Certain health or personal-care items
Sale or final-sale items

If you are unsure whether your item is eligible, contact us before shipping it.

How to start a return

Email sales@brighthomelights.com with your order number, the item you want to return, the reason for the return, and photos when relevant. We will review the request and provide return instructions if it is approved.

If a restocking fee applies to your return, we will disclose it before issuing the return authorization.

Inspection and refunds

After your return is received and inspected, we will notify you whether the refund is approved or rejected. Approved refunds are issued to the original payment method. The time required for the credit to appear is determined by your bank or payment provider.

Original shipping charges are not refundable. If return-shipping costs are deducted from your refund, that amount will be shown in the refund calculation.

Damaged or defective items and exchanges

We replace items only when they are defective or damaged. Email sales@brighthomelights.com with your order number and clear photos of the item and packaging so we can review the issue and provide next steps.

Product defects may also be covered by our Limited Warranty.

Return shipping

Unless we tell you otherwise in writing, you are responsible for return-shipping costs. Use a trackable shipping service and consider shipping insurance for higher-value items. We cannot guarantee that an untracked return will reach us.

Authorized returns should be sent to:

Bright Home Lights
1919 Taylor Street STE F #1664
Houston, TX 77007
United States

Gifts

If an item was marked as a gift when purchased and shipped directly to you, an approved return may be issued as store credit. Otherwise, the refund is issued to the original purchaser through the original payment method.