Shipping policy

Last updated: August 5, 2026

This policy explains how Bright Home Lights processes and ships orders.

Shipping methods and rates

Available shipping methods, rates, and estimated delivery windows are shown at checkout based on the products in your order, the delivery address, and carrier availability.

Order processing

Orders are prepared after payment is confirmed. Products described as customized, made to order, or requiring configuration may need additional processing time. When a product has a specific lead time, it will be shown on the product page or communicated after purchase.

Delivery estimates

Delivery dates are estimates, not guarantees. Carrier delays, severe weather, service disruptions, and peak-season volume may affect delivery after an order leaves our facility.

Tracking

When tracking is available, it will be sent after the order is fulfilled. A carrier's tracking page may take additional time to show the first scan after a label is created.

Shipping addresses

Please verify your shipping address before submitting your order. If a correction is needed, contact us immediately at sales@brighthomelights.com. We cannot guarantee an address can be changed after fulfillment begins. Additional carrier costs caused by an incorrect or incomplete address may be the customer's responsibility.

Damaged, missing, or incorrect shipments

Contact us promptly if an order arrives damaged, an item is missing, or the wrong item was sent. Include your order number, a description of the issue, and clear photos of the products and packaging when relevant. Keep all packaging until we complete the review and provide next steps.

Returns and warranty claims

Returns are governed by our Refund/Return Policy. Product defects and eligible warranty claims are governed by our Limited Warranty.

Orders shipped to Canada

Canadian orders may be subject to import taxes, duties, brokerage fees, or other customs charges assessed by Canadian authorities or the delivery carrier. These charges are not included in our product prices or shipping rates and are the customer's responsibility. Delivery estimates do not include delays caused by customs processing.